Frequently Asked Questions

  • Elements. creates personalised embroidered caps for people you love. Whether it’s a birthday, anniversary, or just because — we turn your chosen image into a stitched keepsake you can wear.

  • We offer a growing collection of premium caps — from vintage textures to organic cotton staples — carefully selected for comfort, fit, and beautiful embroidery results.

    All our caps are:

    • 100% cotton or cotton-blend

    • Soft and unstructured for an easy, relaxed fit

    • Adjustable at the back — one size fits most

    Our current range includes corduroy, denim, organic, vintage and pastel styles — and we’re always adding new ones.

    👉 See the full collection here to explore styles, colours, and fits.

  • We specialise in turning portraits into embroidered keepsakes — whether it’s you, your partner, your family, or your pet, we’ll bring them to life in thread.

    For the best result:

    • Upload a clear front-facing photo (we recommend head & shoulders).

    • Good lighting helps — avoid shadows or blurry images.

    • High contrast between subject and background is ideal.

    • We accept JPG, PNG, or SVG formats.

    • 300 DPI resolution or higher is preferred.

    • We'll simplify the image into a line-style illustration suitable for embroidery.

    ✨ Don’t worry — you don’t need to edit it yourself. Just upload your favourite photo, and we’ll take care of the rest. If we need anything else, we’ll get in touch.

  • Shipping costs are calculated at checkout based on your location. Here’s a rough guide:

    • Region: UK
      Estimated Delivery Time: 3–6 business days
      Cost (from): £3.50

    • Region: EU
      Estimated Delivery Time: 4–8 business days
      Cost (from): €4.99

    • Region: USA
      Estimated Delivery Time: 3–6 business days
      Cost (from): $4.99

    • Region: Asia/Oceania
      Estimated Delivery Time: 5–10 business days
      Cost (from): Shown at checkout

  • All caps are custom-made to order. Here's what to expect:

    • Production time: 2–5 business days.

    • Shipping time: See estimates above.

    • Total: Around 1–2 weeks depending on where you are.

    You’ll receive a tracking link by email as soon as your cap ships.

  • If you’ve made a mistake or need to update your design, email us ASAP at hello@wear-elements.com.

    We can only make changes within the first 12 hours after your order is placed.

  • Because each item is made just for you, we don’t accept returns or exchanges unless something’s wrong with the item. If your order arrives damaged or incorrect, just reach out and we’ll make it right.

  • Yes — we ship worldwide. International shipping rates and times will appear at checkout.

  • We’d love to hear from you: hello@wear-elements.com